Reka-Card Frequently Asked Questions 

  Frequently asked questions about Reka-Card

What are the advantages/differences between Reka-Cards and Reka-Checks?

  • The card is safer.
  •  If you lose the card, it is blocked with no loss of credit.
  • As a Reka-Card-holder you can take advantage of various special offers.
  • With a Reka-Card, you pay the exact amount, down to the last centime.

How much does the  Reka-Card cost?
The annual fee of the Reka-Card is Sfrs. 12.-.
If you can draw Reka money as a card-holder through your employer, the latter may well pay the fee.

Where can I pay with the RekaCard?
You can find all Reka-Card acceptance partners on
www.reka-guide.ch. These are indicated with the characteristic .

Fill up with the Reka-Card
You can fill your car up using your Reka-Card at AVIA and BP petrol stations. At fuel-vending machines a Sfrs 60.- limit is set per transaction. To pay for more than Sfrs. 60’s worth of petrol using the vending machine, you need to insert the Reka-Card a second time. The balance on the actual amount will be effected  later.

What should I do if the Reka-Card doesn’t work?
Please phone our CallCenter: 0844 000 448
E-Mail: cardservices@reka-card.ch

How can I obtain an additional card?
Additional cards for children and partners can be ordered via RekaNet or our Customer Service.

How do additional cards work?
Just like the main card.
Junior cards have a monthly withdrawal limit of Sfrs 100.-. There is no limit for the partner card.

Where can I change my card’s PIN code?
You can change your PIN Code at any time at a Postomat cash machine.

Will Reka-Checks still be available?
Yes, Reka-Checks will continue to be sold.

How can I check my Reka-Card balance and recent transactions?
On
www.rekanet.ch, at Postomat cash machines and by text messages (prior registration required).

Which is the card number and which is the account number?
Both numbers are printed on the Reka-Card. The card number is above your name and has 8 digits. The account number is at the foot of the card, is hyphenated and has 9 digits.

How can I top up my  Reka-Card?
You have the following options:

You will find detailed information on "Topping up the Reka-Card"

How can I block my Reka-Card?

Please contact our CallCenter:
Telephone 0844 000 448

 

Disclaimer | Impressum | Swiss Travel Fund - Reka Money | 3001 Bern | Tel + 41 (0)31 329 66 24/17 | info@reka.ch