Rental Terms and Conditions

Reka Holidays Switzerland

Valid from 30 November 2013 to 29 November 2014

Reka Holidays Abroad

Valid from 1 January, 2014 to 31 December 2014

1. Booking – how and where?

You can book via the Internet www.reka.ch, by telephoning the Central Rental Booking Office: +41 (0)31 329 66 99, by fax: +41 (0)31 329 66 01, email: ferien@reka.ch, or in writing. The rental agreement between you and Reka will be concluded upon explicit and unconditional acceptance of your booking. You will then receive the rental contract with two payment slips: one for the rent and the other for the processing fee. The payment of the processing fee is obligatory within 10 days and serves as confirmation.

Last-minute bookings

For bookings made less than 10 days before the beginning of the rental (42 days before for Reka bookings abroad), we need credit card number before we can proceed with the booking and conclude the contract. For last-minute Internet bookings, credit cards only are accepted. (See §5).

Holidays with flights

If you are booking an arrangement that includes air transport, please give passengers’ exact names and dates of birth, spelt as they appear on identity documents (passport, ID card). Otherwise, you may possibly not be allowed to board your flight.


2. Prices

Reka Holidays Switzerland

These are in Swiss Francs (CHF), incl. VAT, and valid from 30.11.2013 to 29.11.2014, according to price lists.

Reka Holidays Abroad

These are in Swiss Francs (CHF), incl. VAT, and valid from 1.1.2014 to 31.12.2014, according to price lists.


3. Extras

Extra costs such as electricity, heating and bed linen are as a rule included in the rental price. Any other extra costs not included and exact details will be found in the price lists. Further extra costs not included in the rental price must always be settled on the spot and are specified in the rental agreement. They are not payable by Reka Checks (except in Reka Holiday Villages in Switzerland). As a rule you must bring your own kitchen and bath towels (exceptions are mentioned); dishcloths are included in Reka Holiday Homes in Switzerland.


4. Processing fee

A CHF 50.– processing fee is charged for reserving Reka Holiday accommodation. This must be paid within 10 days.


5. Payment

Payment of the processing fee is mandatory within 10 days of the conclusion of the contract. The amount invoiced must be paid 42 days prior to the beginning of the holiday at the latest and may be settled in whole or in part with Reka money (Reka Checks or Reka Card) {cf. remarks on the rental agreement}. Bookings made for Reka Holidays in Switzerland less than 42 days prior to the beginning of the holiday, the whole amount invoiced, including processing fee, is payable upon receipt of the rental agreement/invoice. For last-minute bookings less than 10 days (Reka Holidays abroad, 42 days or less) prior to start of the lease, exclusively credit or debit cards are accepted as payment. The following cards are accepted: Visa, Mastercard, myOne, Postcard as well as Reka Cards with sufficient funds. If payment of processing fee or rent is not made in due time, and if after extension of a grace period has elapsed without the desired result, the Reka may rescind the contract and claim the processing fee and cancellation costs according to §13. In all cases the processing fee of CHF 50.–, or CHF 200.– (Cala-Liberetto, Club-Hotel Giverola) is charged.


6. Allocation

Holiday flats/houses are allocated on a first-come first-served basis. Allocation of homes abroad is organized by our partners on the spot (preferences should be mentioned on booking; however, they do not feature in the rental agreement). As a rule holiday homes are rented for full weeks, Saturday to Saturday. For exceptions please see price lists and our guide. Arrival and departure times are stipulated in the rental agreement.

Pre-bookings for Reka Holiday Switzerland

From 8 to 10 January 2014, online booking for 2016 is possible. The intrusion takes place subdivided into regions. Until 3 June 2014, bookings for 2016 are only possible on the Internet. No written reservations will be accepted.

  • Wednesday, 8 January, 2014: Bernese Oberland and Ticino
  • Thursday, 9 January, 2014: Graubünden and eastern Switzerland
  • Friday, 10 January, 2014: Central Switzerland, Valais, western Switzerland, Jura
Pre-bookings for Golfo del Sole

Bookings for 2015 will be accepted from 3 July 2013, by telefone or the Internet on www.reka.ch; bookings for 2016 can be made on the Internet or by telephone from 2 July 2014. No written reservations will be accepted.


7. Number of Persons

The number of persons occupying Reka holiday homes must not exceed the number stipulated in the agreement. The Reka Central Booking Office must be informed of late registrations at least 2 weeks before the beginning of the holiday. In case of overoccupation and if our warning has been ignored, we are entitled to cancel the rental agreement. In this event, the rent must be paid in full.


8. Pets

In principle pets are not allowed in Reka Holiday homes; they are permitted in homes indicated by the appropriate symbol (at extra cost).


9. Responsibility and complaints

The tenant agrees to treat the Reka holiday home and its contents with care. He/She respects the house rules. If any damage or defects are noticed when entering the rented accommodation, they must be announced immediately to the caretaker/keyholder. Otherwise, we shall assume the accommodation has been handed over in perfect condition. Defects which cannot be repaired to your satisfaction on the spot within 48 hours must be reported to the Reka Central Booking Office in Bern (+41 (0)31 329 66 99, fax +41 (0)31 329 66 01 or ferien@reka.ch). Claims for reductions and damages should be sent in writing within 7 days of leaving the Reka holiday accommodation to the Swiss Travel Fund Reka, Cooperative, Reka Holidays, Neuengasse 15, 3001 Bern. If a written claim for reductions or damages fails to reach Reka within 7 days of the end of the accommodation rental, the tenant loses his/her right to lodge any claim whatsoever against Reka. The tenant is responsible for any damage caused by her- or himself or her/his guests. All damage or defects must be reported as soon as possible at the latest by the end of the accommodation rental. Any damage discovered after the tenant’s departure can also be attributed to him/her in as far as it can be proved she/he was responsible.


10. Use of Reka Swimming Pools

a) The tenant, members of her/his family and fellow occupants of the rented accommodation are entitled to use the swimming pool at the Reka Holiday Village.
b) No access is permitted to the pool for youngsters under 16 unless they are accompanied by an adult. Non-swimmers are not allowed in the pool alone. Non-swimmers must be supervised in the pool at all times. The sole responsibility for constant surveillance lies with the tenant or her/his authorized representatives. Reka does not appoint a swimming supervisor.
c) The tenant acknowledges this and expressly informs her/his family members and fellow occupants of the rented accommodation that no lifeguard is available at the swimmingpool to provide first aid or take emergency rescue measures.Swimmers therefore use the swimming pool at their own risk.
d) The tenant is obliged to ensure that youngsters under 16 are supervised by an adult and behave in a way that neighter endangers themselves nor other guests.
e) The tenant is obliged to ensure that her/his family members and fellow occupants of the rented accommodation treat the swimming pool and related structural extensions with care and show consideration for the other pool guests.


11. The Reka’s Responsibility

The Reka Holidays catalogue has been carefully prepared. In spite of this, however, mistakes may occur which give rise to complaints. Responsibility for damages, other than personal injury, is limited to the rental/travel cost paid by each participant. For arrangements that fall under the provisions of the law on package tours, responsibility for damage, with the exception of personal injury, is limited to double the rental or travel cost paid by each participant. Should international agreements or laws be involved, which further limit or exclude Reka’s responsibility, Reka will exclusively adhere to the framework of these agreements and laws. Further limitations of liability and exclusions of liability shall apply in these rental terms and conditions. Reka declines any responsibility for spoilt holidays, feelings of frustration and so on. Non-contractual liability is judged according to applicable laws and international agreements. Further limitations of liability and exclusions of liability shall apply in these rental terms and conditions. Reka can compensate for the complaint by offering an equivalent replacement accommodation. If this is refused, any claim for damages is ruled out.


12. Events occurring due to factors beyond the Reka’s control

Reka denies all responsibility for events due to factors beyond its control such as blocked roads, closed motorways, higher-than-normal noise levels, electricity cuts, natural catastrophes, sea pollution, political disturbances, strikes, admission times to tourist attractions, or any type of governmental measures, etc. If such events occur, the tenant has no right to terminate the rental contract or claim a reduction of the rental price or compensation for damages.


13. Price and services modifications

Reka reserves the right to modify published prices and specifications. With each booking, the customer is informed of any price and service changes. Price and service modifications may occur exceptionally after drawing up the rental contract, e.g. price increases by transport companies (extra fuel costs), recently introduced or increased taxes (airport duties, national taxes, shipping taxes), currency fluctuations, governmental price rises (VAT). The customer will be immediately informed of these price increases.


14. Cancellation and Modifications

A CHF 50.– processing fee is charged for cancellation of a reservation or a booking, for rebooking and any modification of a booking (also a change in the number of passengers) and CHF 200.– for holiday association offers (Cala Liberotto, Club-Hotel Giverola). Rebookings and cancellation of transport and extra services involve cancellation costs for our partners, i.e. our processing fee will include those of our partners’ cancellation costs. Payments already made will be credited to annulation costs. For cancellations and rebookings, the following cancellation fees (in addition to the processing fee) will be calculated by Reka on the basis of the rental price:

Reka Holidays Switzerland
  • 42 to 10 days prior to beginning of holiday, 50 % of the rental price
  • 9 to 1 day before the beginning of the holidays, 80 % of the rental price
  • Cancellation on the day the holiday is due to start, no-show at the accommodation location or advanced departure date, 100 % of the rental price. If a replacement tenant is found, only the processing fee is charged.
Reka Holidays Abroad
  • 42 to 10 days before the beginning of the holiday, 50 % of the rental price
  • 9 to 3 day before the beginning of the holiday, 80 % of the rental price
  • 2 days before the beginning of the holiday, until cancellation on the day the holiday is to start, or no-show at the holiday resort or advanced departure, 100 % of the rental price.

In the event of a cancellation, the Reka must be immediately informed in writing, and the rental agreement with travel documents must be sent back at the same time to the Reka Central Booking Office in Bern. The date taken into account will be reception at Reka’s offices, not the postmark. The official reception date will be taken as the next working day after Saturdays, Sundays and public holidays.


15. Cancellation costs, breakdown and medical travel repatriation insurance

To cover you against any financial loss in case of cancellation, breakdown or repatriation for medical reasons caused by a serious incident (e.g. illness, death, accident) Reka offers an insurance policy for only CHF 25.– per booking for Reka Holidays Switzerland and CHF 30.– for Reka Holidays abroad. Details of the services insured can be found in a separate leaflet. The framework contract is with AXA Winterthur Insurance, General-Guisan-Strasse, CH-8401 Winterthur, Tel 0800 802 008. Reka receives a brokerage commission. Deviations from the insurance conditions are only granted if they are approved and certified in writing by AXA Winterthur. Please check if you are already insured with a cover pack issued by ATE (Swiss Transport and Environment Association) or ETI/ACS (cancellation insurance covered by the TCS/ACS green card is in principle only valid for travel abroad).


16. Entry Requirements

To enter Germany, Austria, the Netherlands, Belgium, Italy, France, Croatia and Spain, Swiss citizens require a valid ID card or passport. (The same requirements are valid for children. They must have their own passport or ID card). Citizens of other countries should inquire about requirements at their embassies or at the consulate of the country of destination. Each traveller is personally responsible for compliance with entry regulations.


17. Reka contracts shall be governed exclusively by Swiss law. Claims will be settled by the courts of law in Bern, Switzerland.


Swiss Travel Fund (Reka) Cooperative
Neuengasse 15
3001 Bern
Tel 031 329 66 99
Fax 031 329 66 01
Internet: www.reka.ch